At MSTRAL, we pride ourselves as delivery experts but also with respect to providing highly proficient solution design, feasibility, and analysis services – largely supported by our SMART Delivery Methodology (SDM) – a proven results and performance focused approach first popularized in the November 1981 issue of Management Review by George T. Doran.
However, MSTRAL’s SDM utilizes the SMART(ER) model as a guideline to drive the performance metrics of our service offerings. The key here is the additional benchmark for ensuring Accountability from our ‘A‘-teams, which we place on an equal level of importance to positive results and a high standard of performance. We strongly believe that engagements perpetuate into the future and that we are continually building partnerships with our clients even after the contract term ends, and therefore explains our deep emphasis on accountability to our clients as a key trait.
